Have you changed your mind? If the product did not meet your expectations or if you bought the wrong size, you will find all the answers to your questions here.
You can simply return your item within 14 days after receiving it without any motivation. Nonetheless, we kindly ask you to mention the return reason. This way, we can keep on improving our services and goods.
Returning your order is quick and easy:
If you wish to receive a refund, we kindly ask you to send us an e-mail to firstname.lastname@example.org, mentioning the order number (starting with MCS) and your bank details (IBAN & BIC number). This way, we can process your refund much faster.
We will refund as soon as we have received and processed your return. We aim to complete the refund within 30 working days. When you receive a refund, this will amount to the value of the products ordered. Shipping costs will only be refunded if you return a full order. Shipping costs for returning an order will never be refunded.
No, only products that are ordered through our webshop can be exchanged.
No, unfortunately you cannot follow the status of the return. Please keep the proof of the return in case something goes wrong, this way we can help you more quickly.